Donbet Privacy Policy

At Donbet Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This privacy policy explains how we collect, use, store, and safeguard your information when you register an account, play our games, place sports bets, or otherwise interact with Donbet. By creating an account or browsing our site, you confirm that you have read and understood how we handle your data, and you agree that we may process it as described below.

We operate under Curaçao Gaming Authority license number OGL/2024/250/0115, issued to GTW B.V. Our payment agent, CYGTW LTD, and our compliance structure are represented through IGA Group. This policy applies to all users of donbet.co, regardless of which of our 11+ supported languages you browse in.

Information We Collect

When you search for donbet login or complete our registration form, we collect certain personal details necessary to open and maintain your account. We also gather information automatically as you use our services, and we may request additional documentation for identity verification purposes.

• We collect your full name, date of birth, email address, phone number, and residential address during registration.
• We gather payment and transaction details, including deposit and withdrawal records, when you use crypto or fiat payment methods.
• We track your gaming activity, betting history, and wagering patterns across casino, live casino, sports, mini games, virtual sport, racing, and e-sports verticals to improve our services.
• We collect technical data such as your IP address, device type, browser version, and geolocation to prevent fraud and comply with our excluded-territories policy.
• We request identity verification documents, such as a government-issued ID, proof of address, or utility bills in Latin or Cyrillic alphabet, and may require video verification where documentation is unavailable.
• We store communication records when you contact our support team via live chat, email, Telegram, or Discord.

Why Donbet Casino Collects Your Data

Our Donbet platform collects personal information for several legitimate purposes. We use your data to verify your identity, process deposits and withdrawals, prevent money laundering, and comply with our obligations under Curaçao gaming regulations. Our team at Donbet Casino also uses your information to personalize promotions, such as our welcome bonuses or loyalty cashback, and to communicate important account updates.

How We Use Your Information

We use the data we collect to operate, maintain, and improve our services. Our Donbet Casino systems process your information to manage your account, enable deposits and withdrawals, calculate wagering requirements, and determine eligibility for bonuses. We also use your information for the following purposes:

• We verify your age and identity to ensure you meet our eligibility requirements.
• We detect and prevent fraudulent activity, including bonus abuse and irregular betting patterns referenced in our terms.
• We send you promotional communications about our welcome bonus, sport welcome offers, or VIP Room benefits, unless you opt out.
• We analyze aggregated data to improve game offerings, platform performance, and customer support quality.
• We comply with legal and regulatory requirements, including anti-money laundering checks and responsible gambling obligations.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, our Donbet Casino operations require us to share limited information with trusted partners to deliver our services effectively.

• We share transaction data with our payment agent, CYGTW LTD, and associated financial institutions to process deposits and withdrawals.
• We share information with identity verification providers to confirm your KYC documentation.
• We may disclose data to regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We share limited technical data with game providers, such as NetEnt, to deliver gameplay and enforce jurisdictional restrictions.
• We may disclose information to law enforcement agencies if we suspect fraud, money laundering, or other unlawful activity.

Data Retention and Security

We retain your personal data for as long as your account remains active, and for a reasonable period afterward to comply with our legal and regulatory obligations. Our Donbet systems use industry-standard security measures, including encryption and access controls, to protect your information from unauthorized access, loss, or misuse.

We at Donbet Casino regularly review our data protection practices to ensure they remain effective. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials when accessing donbet casino login pages.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your language and currency preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our platform. For more detailed information, please refer to our separate cookie policy.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the following rights, which you can exercise by contacting our support team.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

If you wish to exercise any of these rights, you may contact us at [email protected]. We aim to respond to all legitimate requests within a reasonable timeframe, in accordance with applicable data protection laws.

International Data Transfers

As an international operator serving players across Continental Europe, Nordic countries, Latin America, and other regions, we may transfer your data outside your country of residence. When we do so, we take appropriate steps to ensure your information remains protected in accordance with this privacy policy and applicable regulations.

Excluded Jurisdictions and Compliance

Please note that we do not accept accounts from residents of Aruba, Bonaire, Curaçao, the Netherlands, Saba, St Maarten, Georgia, the United States, or FATF-blacklisted countries. Accounts belonging to residents of the Russian Federation and Belarus are closed immediately upon detection, in accordance with our sanctions compliance policy. If you access our services from a restricted territory, we reserve the right to suspend or terminate your account and process any associated data accordingly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team through live chat, email at [email protected], or via our official Telegram and Discord channels. We are here to address any concerns you may have about your privacy while enjoying everything Donbet Casino has to offer.