Donbet Casino Responsible Gaming

Our Commitment to Safer Gambling

We operate under license number OGL/2024/250/0115, issued by the Curaçao Gaming Authority, and compliance with responsible gaming standards is a core part of how we run our business. Our Donbet platform was designed with safeguards built in from day one, not added as an afterthought. We monitor account activity, we provide self-management tools, and we train our support team to recognise signs of problematic play so we can step in and offer help when it's needed.

We understand that gambling can be an enjoyable pastime for the vast majority of our players, but for some, it can become a problem. That's why we at Donbet Casino encourage everyone who plays with us to view gambling strictly as entertainment — never as a way to earn income or solve financial difficulties.

Tools We Offer to Stay in Control

Our Donbet Casino account dashboard includes several features that let you set your own boundaries. We want you to feel empowered to adjust these settings at any time, and our team is always available if you need guidance on how to use them.

• Deposit Limits — You can set daily, weekly, or monthly deposit caps directly from your account. Since our minimum deposit is €20, you can calibrate limits that fit comfortably within your personal budget.
• Loss Limits — We let you define how much you're prepared to lose over a given period, helping you avoid chasing losses.
• Wagering Limits — You can restrict the total amount you stake across our casino, sportsbook, live casino, mini games, virtual sports, racing, and e-sports verticals.
• Session Reminders — Set time-based alerts so you always know how long you've been playing.
• Cooling-Off Periods — Need a short break? You can temporarily suspend your account for a defined period, after which access automatically resumes.
• Self-Exclusion — If you need a longer break, we offer full self-exclusion, during which your account remains closed and all marketing communications stop.

Here at Donbet, we process these requests promptly once submitted through live chat or email, and we do not pressure anyone to reverse a self-exclusion decision before the agreed period ends.

How to Set Your Limits

1. Log in to your Donbet login account.
2. Navigate to your account settings or responsible gaming section.
3. Choose the type of limit you want to apply — deposit, loss, wagering, or session.
4. Enter your preferred amount or timeframe.
5. Confirm your choice, or contact our support team if you'd like assistance.

We at Donbet Casino made this process intentionally simple, because we don't want technical friction to stand between you and the controls you need.

Recognising the Signs

Our Donbet platform encourages every player to periodically reflect on their habits. Below are some signs that gambling may no longer be purely recreational:

• Spending more money or time than originally planned.
• Borrowing money or selling possessions to fund play.
• Neglecting work, relationships, or responsibilities because of gambling.
• Feeling anxious, irritable, or guilty about your gambling activity.
• Chasing losses with bigger bets to "win back" money.
• Lying to friends or family about how much you play or spend.

If any of this sounds familiar, we at Donbet strongly encourage you to use our self-assessment resources or reach out to our team directly. Recognising a pattern early is the single best step toward regaining control.

Protecting Minors

Donbet Casino is strictly for players aged 18 and over, or the legal gambling age in your jurisdiction, whichever is higher. We verify age and identity during our KYC process, which may require a valid ID, proof of address, or payment verification documents. We also recommend that parents or guardians install parental control software on shared devices to prevent underage access to our Donbet login page or any other gambling platform.

Restricted and Excluded Markets

As part of our responsible approach, we at Donbet do not accept accounts from residents of Aruba, Bonaire, Curaçao, the Netherlands, Saba, St Maarten, Georgia, the USA and its dependencies, or any FATF-blacklisted jurisdiction. In addition, accounts belonging to residents of the Russian Federation and Belarus are closed immediately upon detection in line with current sanctions requirements. We also apply bonus restrictions across more than fifty countries where local regulations limit promotional offers. These measures exist to ensure we operate responsibly across every market we touch.

Wagering and Deposit Safeguards

Our terms are structured to protect players from overexposure. Here at Donbet, our minimum deposit and withdrawal amount is €20, and our weekly withdrawal limit is capped at €7,500, with a monthly cap of €15,000. Large wins above €15,000 are paid out in structured monthly instalments rather than a single lump sum, which helps prevent impulsive large-scale spending. We've also set a maximum win limit of €100,000 per single bet or spin on non-progressive games, while progressive jackpots remain uncapped. Sports wagering only counts toward bonus requirements at odds of 1.30 or higher, which discourages low-risk "bonus farming" behaviour that can encourage excessive play. For more details on current promotions and wagering requirements, see our Donbet bonus page.

Getting Help From Outside Organisations

While our Donbet Casino team is always ready to help, we also recommend independent organisations that specialise in gambling support. These services are free, confidential, and available regardless of where you play.

• GamCare — www.gamcare.org.uk — free advice, support, and counselling for problem gambling.
• Gamblers Anonymous — www.gamblersanonymous.org — peer support groups available worldwide.
• BeGambleAware — www.begambleaware.org — information and tools for safer gambling.
• Gambling Therapy — www.gamblingtherapy.org — multilingual online support community.

We encourage anyone who feels their gambling has become difficult to manage to contact one of these organisations in addition to using our internal tools.