Donbet Terms and Conditions

Welcome to Donbet Casino. These Terms and Conditions govern your use of our website, donbet.co, and all services offered by us, including sports betting, casino, live casino, mini games, virtual sport, racing, e-sports and tournaments. By registering an account, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, you must not use our services. Donbet Casino operates under a license issued by the Curaçao Gaming Authority (CGA), license number OGL/2024/250/0115, granted on 01/07/2024 in accordance with the National Ordinance on Offshore Games of Hazard (NOOGH).

Who We Are

At Donbet, we are operated by GTW B.V., a company registered in Curaçao under registration number 165433, with its registered address at Zuikertuintjeweg Z/N, Curaçao. Our payment processing is facilitated by our payment agent, CYGTW LTD, a Cyprus company (HE 462903) based in Limassol. Our trust services are represented by IGA Group, in line with standard Curaçao LOK compliance structures. Here at Donbet Casino, we are committed to providing a safe, transparent and regulated gaming environment for all our players.

Eligibility and Account Registration

To open an account with us, you must be of legal gambling age in your jurisdiction and capable of entering into a binding contract. We do not permit account registration from residents of Aruba, Bonaire, Curaçao, the Netherlands, Saba, St Maarten, Georgia, the USA and its dependencies, or any FATF-blacklisted country. Accounts belonging to residents of the Russian Federation and Belarus will be closed immediately upon detection, and any remaining balances will be retained by us in accordance with sanctions enforcement obligations.

When you sign up, you may use our Google SSO option for faster registration. We require accurate personal information, and you agree to update us promptly should any details change. Our Donbet casino login system requires a unique username and secure password, which you are solely responsible for protecting.

Deposits, Withdrawals and Currencies

We support 14 currencies, including EUR, USD, GBP, AUD, CAD, BRL, and cryptocurrencies such as BTC, ETH, LTC, XRP, BCH, USDT, XMR and DASH. The minimum deposit accepted on our platform is €20 (or the currency equivalent), and the same minimum applies to withdrawal requests. Our accepted payment methods include VISA and MasterCard, alongside various alternative options; please contact our support team at [email protected] to inquire about country-specific payment methods most favorable to you.

Our withdrawal limits are as follows:

• Weekly withdrawal limit: €7,500
• Monthly withdrawal limit: €15,000
• VIP players may be granted higher limits at our sole discretion

Where a win exceeds €15,000, we will pay the balance in monthly instalments of up to €15,000 until the full amount has been settled. Bank transfer withdrawals are processed within 3 banking days, though intermediary bank fees of up to €16 may apply. Please note that we do not support USD payouts via bank transfer.

Maximum Win Limits

We apply a maximum win limit of €100,000 per single bet or spin, including bonus rounds and free spins; any amount exceeding this cap will be reduced accordingly. Progressive jackpot wins are the exception and will be paid in full without any cap. For bonus-related winnings, our maximum withdrawal is capped at 5 times the bonus amount, except for welcome bonuses which are not subject to this restriction. No-deposit bonus winnings, including free spins and free bets, are capped at a maximum payout of €100. If you request a withdrawal before completing 1x wagering on your deposit, a 20% deduction will apply.

Bonuses and Promotions

At Donbet, we offer a range of welcome bonuses across our verticals. Our Donbet casino welcome package includes a 150% match up to €750 plus 50 free spins. Our sports welcome bonus offers 120% up to €600, while our mini games welcome bonus provides 100% up to €600. We also reward crypto users with a dedicated Crypto Deposit Bonus of 170% plus 100 free spins. We at Donbet also run a Triple Leaderboard promotion with a shared prize pool of 100,000 free spins, distributed daily, weekly and monthly, as well as our VIP Room featuring wheels, prizes and a marketplace.

Please note that players from over 52 countries, including Algeria, Bahrain, Egypt, Indonesia, Kenya, Malaysia, Philippines, Thailand, UAE and Vietnam, among others, are excluded from our welcome casino and live casino bonuses. All sports bets must meet a minimum odds requirement of 1.30 to count toward wagering requirements. If you are searching for a Donbet promo code, a Donbet no deposit bonus code, or any Donbet free spins promo code, we recommend checking our official Promotions page or contacting our support team, as we do not endorse codes distributed through unofficial third-party sources.

Game Providers and Verticals

Our Donbet Casino platform offers one of the most diversified gaming selections available, spanning eight verticals: Sports Betting, Casino, Live Casino, Mini Games, Virtual Sport, Racing, E-Sports and Tournaments. Our slots library includes titles from NetEnt and other leading studios. Please be aware that NetEnt games are subject to jurisdictional restrictions in the USA, Curaçao, the Netherlands and other blacklisted territories, in line with provider-level policy.

Responsible Conduct and Anti-Fraud Measures

We monitor accounts for suspicious patterns, including practices such as leaving large bets on the table in games like blackjack and returning only after bonus wagering has been completed. We reserve the right to void bets, withhold winnings, or close accounts where we identify abuse of our bonus terms or any fraudulent activity. You agree not to exploit any technical errors or pricing mistakes on our platform.

Verification and Know Your Customer (KYC)

Before processing withdrawals, we may require identity verification, which can include a valid ID document, proof of payment ownership, or a recent utility bill in Latin or Cyrillic script. Where such documents cannot be provided, we may request video verification instead. We reserve the right to extend processing holds where further investigation is required under these terms.

Complaints and Dispute Resolution

If you have a concern regarding our services, you must submit your complaint within two months of the issue arising; complaints submitted after this window may be disregarded. We aim to resolve disputes fairly and promptly through our support channels. Should a resolution not be reached, you may escalate your complaint to an independent body or to the Curaçao Gaming Authority (CGA), our regulating authority.

Contacting Us

Our customer support team is available via live chat, email at [email protected], Telegram, Discord and Twitter/X. We encourage you to reach out with any questions regarding Donbet withdrawal times, account verification, or any other aspect of our services. Our Donbet Casino support team strives to respond promptly and assist you with any issue that may arise during your experience with us.

Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time, with changes taking effect upon publication on our website. It is your responsibility to review this page periodically. Continued use of our services after any amendment constitutes your acceptance of the revised terms. By using Donbet Casino, you acknowledge that these terms, together with our Privacy Policy and Responsible Gaming Policy, form the entire agreement between you and us.